Most candidates entered the sites on phones, and that's already where the problems started. Everything was spread across three separate sections: pilot, paratrooper and mySPHAIR, each one organised differently, with no single process holding it together.

SPHAIR assumed the visitor already knew what they did and whether they wanted to be a pilot or a paratrooper. So a clear entry point needed to be provided that streamlines the process and gives the necessary information.